The VNC Manager - SmartCode Solutions Forum / General Discussion / SmartCode VNC Manager

Rename Computer

mbrandi — Wed, 06 Aug 2008 13:10:44 GMT

Can you rename a computer with VNC Manager without having to unjoin a domain and rejoining?

Ultra VNC freezing issue

PaulC — Wed, 10 Dec 2008 09:39:14 GMT

We've got Ultra VNC installed on a number of our clients workstations, both XP and Vista. Versions range from 1.04 RC16 to 1.05 pushed out from Smartcode. They all have the same problem, which is that after about 10 seconds of connection, the windows freezes and you can do nothing remotely. If you kill the remote session, then try to reconnect, the session is either still frozen or will not reconnect at all.

Anyone any ideas?

VNC Deployment Wizard: How to troubleshoot Access Denied error.

Support (s-code) — Tue, 07 Mar 2006 01:13:38 GMT

If you are receiving an Access Denied error while running the VNC Deployment Wizard and

you are sure that you entered a valid administrative logon credentials
and in case if you are deploying to a Windows XP based computer, that the simplified file sharing is turned off

Then you should check that Allow Distributed COM setting is enabled on the computer you are trying to deploy to (it's enabled by default but some software might turn it off).

To do so you should open Component Services snap-in. Start->Administrative Tools->Component Services.
When snap-in is running in the left tree navigate to: Console Root->Component Services->Computers->My Computer and select Properties command.
(you must run the snap-in on the computer you are trying to deploy to. Or you can also connect to the computer remotely by running New->Computer context menu command available for the Console Root->Component Services->Computers tree node.)

The credit for sending this information to us goes to Dave Hansen.

Multiple computer list

Praxiel — Fri, 07 Nov 2008 04:25:54 GMT

Hi,

SmartCode is used by a group of tech supports in customer services in our company. We want to manage a unique centralized computers list and have only one administrator being able to update it.
We have configured a unique computer list on a shared disk and set a read only access for the group but we lack one feature.

We would like to let each of tech supports create their own list beside the centralized one. Is there a way to set multiple paths in the “computers list path” in order to keep the centralized list for everyone and merge their personals?

Luc.

deployment issue with 4.5 (using trial version)

ssmith — Wed, 29 Oct 2008 10:07:52 GMT

So when i run a deployment the uninstall goes smoothly and then i get this: (appended)

Retrieving a local path for the share: ADMIN$
C:\WINDOWS\
Starting installer.
Return code: 0
Validating installation.
Failed to find the uninstall registry key. Assuming failed installation.
Finished processing install tasks.

in the app event viewer log i see this

Product: UltraVNC 1.0.5 (Repackaged by SmartCode Solutions) -- Error 1920.Service uvnc_service (uvnc_service) failed to start. Verify that you have sufficient privileges to start system services.

Thoughts?

VNC Deployment help with vista

vb — Thu, 02 Oct 2008 06:46:12 GMT

Hi i have windows vista SP1 with smartcode VNC manager (enterprise edition version 4.0.14.0)

I can't get any deployment to work on my vista machine. If i deploy vnc from my windows xp pc to the same destination pc everything just work fine. Can someone help me please. I paste the log of the error. If it's working with xp then it probably relate to my vista pc

Processing uninstall tasks for titechinfo1_vm.
Uninstalling VNC distribution: SmartCode UltraVNC v1.0.2
Searching for MSI package installation registration.
Exception occurred during uninstall: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
Finished processing uninstall tasks.
Processing install tasks for titechinfo1_vm.
Installing VNC distribution: SmartCode UltraVNC v1.0.4 R16
Establishing connection to: \\titechinfo1_vm\Admin$
Return code: 1219
Copying installation file to: \\titechinfo1_vm\Admin$\install_ultravnc1.0.4.exe
Retrieving a local path for the share: C$
Exception occurred during install: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
Finished processing install tasks.

Remote Software Installation

xplatinum — Mon, 29 Sep 2008 07:22:55 GMT

I work for a large company and we are thinking about buying VNC Manager.

We are 1 feature away from getting a license.

Silent and transparent remote software installation.

Is such a thing possible ?

Problem using deployment wizard with Windows 2k3 server

RalfPeters — Mon, 03 Dec 2007 01:01:17 GMT

Hi,

i am using Beta1 VNC manager and i am having difficulties deploying VNC to my windows 2k3 servers.

I have installed the WMI Windows installer Provider , i checked the dcom settings according to the access denied sticky posting.

But i still get an return code 3 error:

Log output
***************
Processing install tasks for 10.X.X.X
Installing VNC distribution: SmartCode UltraVNC v1.0.2
Establishing connection to: \\10.X.X.X\ADMIN$
Return code: 0
Copying installation file to: \\10.X.X.X\ADMIN$\install_ultravnc1.0.2.exe
Retrieving a local path for the share: ADMIN$
C:\WINDOWS\
Starting installer.
Return code: 3
Finished processing install tasks.
****************

Any Help very much appreciated

Thanks

Ralf

INSTALL Package for Real VNC Enterprise

krhooper — Wed, 03 Sep 2008 12:38:12 GMT

Hello

I have purchased VNC manager enterprise edition 4.0 I also own Real VNC Enterprise 500 licenses and would like to deploy it with VNC manager is there a install package for this if not what is the easiest way to deploy it.

Thanks

Ken Hooper

Mirror Driver Deployment UVNC R16

dominikd — Mon, 04 Aug 2008 06:11:45 GMT

Why is the option to deploy the mirror driver with the distribution packet of uvnc 1.0.4 R16 disabled? Is it planed to integrated the deployment of the driver in future versions? Which is the best way to deploy the driver, while it is not part of the distribution packet.

RDP /admin switch?

scottwilkins — Mon, 15 Sep 2008 08:57:48 GMT

After fighting with and giving up on VNC under Vista, I've decided to try to give RDP a try. Is there a way in VNC Manager to specify the /admin switch for mstcs? With that switch I'll be able to view the user's desktop as they are viewing it. Otherwize in Vista, and in XP SP3 too, the connection logs in a new user.

VB Script to show Serial Number or Service tag

jeffs24 — Wed, 21 May 2008 07:18:44 GMT

Hey guys, I have just started using VNC Manager and I have to say it is very impressive! well worth the cost!

anyway,

here is a VB Script that you can remote execute to get the Manufacturer of the machine as well as the serial number. I have tested this with HP and the serial number displays just as it should... I tested it on a dell machine and was plesently suprised to see that it flawlessly displays the service tag so every dell I tried it on. very handy to have that information remotely at a click of a mouse.

here is the code:

[code]strComputer = "."
Set objWMIService = GetObject("winmgmts:" _
& "{impersonationLevel=impersonate}!\\" & strComputer & "\root\cimv2")
Set colBIOS = objWMIService.ExecQuery _
("Select * from Win32_BIOS")
For each objBIOS in colBIOS
WScript.StdOut.WriteLine "Manufacturer: " & objBIOS.Manufacturer
WScript.StdOut.WriteLine "Serial Number: " & objBIOS.SerialNumber
Next[/code]

I got this script from HP's website and edited it so the output would work with VNC Manager.

the original script is located here:

http://h41111.www4.hp.com/hps/carepack/emea_middle_east/en/getserial.html

have to give credit where credit is due! ;)

Computerlist File For Each Folder

martijnv — Thu, 24 Jul 2008 04:50:50 GMT

Hi

It would be great if one could import a computer list xml file into a specific folder. Right now the sys admin is not able to import my static manually build list of laptops because the list will replace his own list. Putting the list on a network share is not an option either because the same problem occurs.

It would be great if you could come up with a solution for this problem.

Thanks in advance,
Martijn

Multi-user, computer grouping, unique access question

MATT — Tue, 08 Jul 2008 08:14:36 GMT

We have multiple groups of technicians, and each group should only have access to a specific group of computers. I can't find any information on a tiered architecture in the product information.

Essentially, we need each technician to have their own login, and that technician is assigned to a group that only has access to computers within that group. The technicians should have the ability to add machines to their group. Their should be a manager who has access to all underlying groups, or specific groups. Is this possible with VNC Manager?

UVNC changing multi-monitor support

scottwilkins — Thu, 26 Jun 2008 11:16:57 GMT

Hi,

I'm sure you guys as s-code know that UVNC's viewer now only shows the primary of any multimonitor remote upon connection. The only way to view both monitors at the same time now, is to use the UVNC viewer and manually press a button on their tool bar until both monitors show. It's affecting VNC Manager unfortunately. Do you guys know if there is a way to force both monitors to display at the same time upon connection in VNC Manager?

I've been bugging the UVNC folks, and they seem steadfast on not adding the ability for their viewer to have a switch to default to both monitors, rather than a manual change on each connect. So even using the external viewer for VNC Manager is not helping any.

Thanks,

Scott

Automatically Fetch Computer Description

martijnv — Wed, 05 Mar 2008 09:35:15 GMT

Hi

I wondered if there is a way to automatically fetch the computer description. I really don't wanna put it in manually if I can avoid it.

Thanks in advance,
Martijn

Enterprise Edition v3.6.24.0

Access to Windows console

jasmin — Mon, 12 May 2008 09:48:16 GMT

dear all,

could please someone explain me why the console option does not work anymore ?

I work with 4.0.10 version on Vista SP1

VMWare

daman — Mon, 28 Apr 2008 09:47:12 GMT

Unless I missed a post or an update, wasn't VMWare support supposed to be added to v4?

http://vncmanager.com/forum/Topic1231-4-1.aspx?Highlight=vmware

SmartCode VNC Manager v4.0 RTM change log

Support (s-code) — Thu, 24 Apr 2008 05:28:39 GMT

New features:

Redesigned Service Manager
Share Manager
Device Manager (start/stop/change properties of devices driver services)
Printer Manager
Event Log Manager
Computer Domain/Workgroup Membership Manager
Registry Editor with remote registry search
"Show Logged On Users": Support for built-in RunAs like functionally
Dynamic Search Folders with settings inheritance support
Ping tool
VNC viewer: added support for SOCKS5 (username/password) proxy connections
Detect VNC server version
Registered computer custom properties can be used as arguments by External tools
SSH Key Generation and Upload Wizard
VNC viewer can be minimized to a Thumbnails View item.
Two new registered computer default actions: Open URL and Execute External tool
Registered computers view now includes "Last know IP address" column
Support for RDP client v6.0 specific features

This new version includes various bug fixes and enhancements.

SSH Tunnel / Open VPN

stsanford — Mon, 18 Feb 2008 17:37:17 GMT

Hi,

I have been using the UltraVNC Repeater with great success, I've been using SSH tunneling with varying success (mostly due to incompatibility with OpenSSH and Server 2003 R2.

I was wondering it using OpenVPN would be a reliable and easy to implement solution with similar functionality (or increased) to SSH Tunneling.

Specifically, with most of my remote connections, I cannot run any of the Computer Management, Login detection tools successfully.

Thanks in advance for your help and support!

new to VNCM - 3 issues

bfessenden — Thu, 07 Feb 2008 14:07:17 GMT

All,

I'm testing out VNC Manager for the school I am the IT admin for, and I'm having 3 issues I can't seem to work around:

1. The Show Logged in Users problem in the 4.x Beta: on a PC NOT connected to my domain, no matter what credentials I put in (VNC password, Windows admin credentials for target server computer, Windows admin credentials for the domain, etc.), I get the "not permitted" or similar (I'm not at that machine - sorry) error I've seen discussed in other posts. So - what credentials should I be using for to show logged in users? (this feature worked fine under 3.x, by they way).

2. On the same PC, running Vista, the thumbnails look like they have a redraw issue (lines running through them), whenever the monitored PCs are at the login screen. I don't have this problem running VNC Manager on an XP Pro PC. Is this a known issue with Vista? Any workarounds?

3. On the XP Pro PC, I can only show up to 19 thumbnails (at any quality setting). If I try to add more thumbnails, several always say "disconnected", and, much more importantly, I can't VNC-connect to any of them (the tab opens and closes with no error). I suspect this is a memory issue, since this doesn't happen on the Vista PC with 1GB of ram. Is this an issue anyone else has seen?

Thank you.

Bret

Failed to Find MAC

gmoen — Thu, 25 May 2006 16:56:30 GMT

"Failed to find MAC address. Check that server address is correct and the server's firewall allows ARP requests to pass"

Receive this error when trying to update a mac address within the properties screen across a VPN WAN connection. The system is XP sp2. This function works on the local LAN but not WAN. I spoke with our Managed VPN provider and they do not filter anything going across. Any ideas to look for to solve this issue. This also causes us to not be able to use wake on lan functionality to the remote pc's.

Show Logged On Users

iampedro — Thu, 10 Jan 2008 07:27:54 GMT

What do I need to have enabled on the server that it will give me this information when I request it over the internet? I have a admin log in and I am not in the same network. Please let me know what I need to do.

Thanks,

Avid VNC Manager User

Activate Openvpn connection prior to VNC Connection

cpufix — Tue, 08 Jan 2008 19:41:27 GMT

Under VNC client settings I have created a script with the following command (openvpn-gui --connect office.ovpn).
The intention is to connect the VPN prior to connecting with VNC.
The command activates and the openvpn connection is made correctly, normally the openvpn gui would close and then the VNC connection should be made.
However at this stage it locks up with the openvpn-gui status window open. No response from Smartcode Manager.
I can only crtl-alt-del and kill the smartcode application.

Any help would be appreciated.

Remote Deployment issue

SvenFTW — Fri, 30 Nov 2007 14:53:23 GMT

I am trying to deploy the VNC server piece remotely on my network, but I'm running into a problem. Every machine I've tried it with errors out the same way. I am using the administrator account, so I know I have the privileges, and I know I have access to the ADMIN$ share on all of these machines. Here is the log that I get from the failed attempts:

Processing install tasks for JBFADMIN.
Installing VNC distribution: SmartCode RealVNC v4.x
Establishing connection to: \\JBFADMIN\C$
Return code: 0
Copying installation file to: \\JBFADMIN\C$\install_realvnc4.1.2.exe
Retrieving a local path for the share: C$
C:\
Starting installer.
Return code: 0
Checking uninstall registry value presence: Uninstall\{ECAC3EFD-60D9-40CD-828B-0E8D25D56EB8}
Failed to find the uninstall registry key. Assuming failed installation.
Finished processing install tasks.

Any insight into this issue would be greatly appreciated. It actually worked on another domain controller, which leads me to believe that it's not a GPO or firewall setting that is blocking the procedure.

Indexing search by host name NOT IP address

graemelucas — Thu, 29 Nov 2007 01:04:57 GMT

Hello again,

I have a querie relating to Dynamic Search Folders with VNC Manage 4.0.1.0b.

Our network utilizes DHCP on all of our subnets, when for whatever reason a computer changes IP address, Dynamic Search Folders treats it as a NEW computer, instead of just realising the change and updating the existing one.

Is there a way of fixing this? I've tried playing with the global search options but no luck.

It is important that VNC Manager finds the IP address as our user will either quote their host name or IP address, so we need to see both.

Any help would be greatly appreciated.

IP Address changing

BigD — Thu, 08 Nov 2007 12:50:31 GMT

I have set up Groups and registered new computers by typing in their IP Address, then during the setup I find their MAC address. The problem is that when the computer's IP Address changes I lose the ability to pull the computer up. Is there a way for Manager to find the computer's IP Address using the MAC address?

Thanks

Error when connecting to RDP Server

Thomas Kahn — Mon, 29 Oct 2007 03:24:07 GMT

I'm running Smartcode VNC Manager Enterprise v. 3.6.24.0.
I've tried to uninstall and reinstall VNC Manager, with no effect.

Whenever I try to connect to a RDP Server, I get the error:
SmartCode VNC Manager has failed to open RDP viewer.

In the details pane it says:
The specified module could not be found. (Exception from HRESULT: 0x8007007E)

What can I do to get RDP connections to work again?

Best regards,
Thomas Kahn

How to Uninstall ALL of VNC Manager

Jasonehand — Mon, 10 Sep 2007 11:15:39 GMT

Trying to uninstall VNC Manger, the latest release, we have run the uninstalled through the control panels add-remove programs, searched the registry, and entire c drive for all references to vnc or smartcode and removed all instances. When we reinstall the program, it still brings up all previous settings that we had before. What other files should we be looking for to remove before reinstalling the program to get a totally fresh install of it. Thanks.

Unable to connect using UltraVNC + DSM plugin

iNFRArED — Mon, 03 Sep 2007 09:26:56 GMT

I am unable to connect using the DSM plugin with my UltraVNC servers. Once I disable the DSM plugin I can connect fine. Is there some setting I am missing? Please Help!

Thumbnails Using RDP?

feflicker — Wed, 22 Aug 2007 02:33:14 GMT

Trying to use the thumbnails feature, but my machines are all using RDP. Does it not work with RDP? I just get a "disconnected" icon...

Thanks in advance!

Also, if VNC is required, do I need to install a special client on the machines to start using it, or do I just use that "deploy vnc" tool that comes with the app? Haven't used VNC before, RDP has always got the job done for me, but I really want this thumbnail feature so I am willing to try it if it gets me the thumbs :D

screen recording, remote connections password prompting, register already connected computers

archimedes — Sat, 18 Aug 2007 16:05:11 GMT

1. screen recording - will it be available anytime soon ? will it be per session ?
2. how can i set a password for incoming connections ?

3. i run a listening viewer, and some clients, who their incoming connections are disabled, connect to my listening viewer. then, i want to group them together, view them as thumbnails and execute scripts on the group but their incoming connections are disabled and the thumbnails, for some reason, cant use the connection that already achieved and tries to connect again. how can i use the same connection but group them and view them as thumbnails ?

thanx,

screen recording

archimedes — Sat, 18 Aug 2007 13:13:05 GMT

will this function be available anytime soon in vnc manager ?

what about chat and filetransfer with the s-code server ?

what can i do if i want to translate the gui for server and manager ?

thanx

Cannot open VNC Viewer (HELP!)

theguyfromec — Mon, 23 Jul 2007 09:26:08 GMT

I get the following error when I try to connect to any VNC server from SmartCode:

SmartCode VNC Manager has failed to open VNC viewer.

Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG))

I am running on Vista x86 Ultimate. I have RealVNC Enterprise installed which worked before on XP. Can anyone help?

What is required for remote execute commands to work?

theperm — Fri, 20 Jul 2007 09:47:19 GMT

What do the remote machines require for the remote features like remote execute and remote task manager to work.

I probably have the required services stopped or what ever is needed to enable these features. What are the dependencies?

Problem using SSH Tunnel

gbecerra — Mon, 04 Jun 2007 09:07:27 GMT

I have a problem using SSH tunneling using RDP or VNC

1 - I make a connection RDP - VNC with local Server address (ej: 192.168.1.1) of remote computer

2 - I mark Use SSH Tunneling and put ssh server address(ej:200.125.43.32), port, username and password

3 - When i put connect via RDP or VNC, message:

"SSH Port Forwarding connection has been closed

An existing connection was forcibly closed by the remote host"

Thanks.

Msiexec problem

Nyphel — Wed, 30 May 2007 10:43:40 GMT

Hi,

I've a Batch file (under Windows 2000 Professional) that I need to deploy.

If I execute this Batch file manually on a client computer, everything is OK.
If I try to execute it from my computer to the remote client, the Batch file encounters problems...

One of the jobs of this Batch file is to install an application with the MSIEXEC (Microsoft Windows Installer). When I execute the Batch file from my computer (VNC) to the remote client (The one I've tested the Batch on), the operation fails and terminates at the step to use the MSIEXEC.

No error is shown, but the Batch file is no more executed and the progress bar is complete.
Could someone help me, please ?

Thanks :)

Small troubles with %userprofile% and %appdata% environment variables

Nyphel — Wed, 13 Jun 2007 10:40:28 GMT

Hi, this is me :D !

I've a little strange problem using %userprofile% and %appdata% environment variable in a Batch script (.bat). The script is local, and must be executed on a remote computer :

[quote]
@echo off

echo Userprofile : %userprofile%
echo AppData : %appdata%
[/quote]

This script is necessary to cpy shortcuts (.lnk) in he Starting folder of Windows and in the task bar (led by Internet Explorer, from %appdata%).

The script works well if I execute it on my local computer.
The script works well if I copy it manually on the remote computer (running from my desk to the remote computer wuith a USB disk :P), and returns me the following :
[quote]
Userprofile : C:\Document and Settings\Administrateur
AppData : C:\Document and Settings\Administrateur\Application Data
[/quote]

But if I use smartCode to execute the script on the rmote computer, I get :
[quote]
Userprofile : C:\Documents and Settings\Default User
AppData :
[/quote]

The user name used to loggin on the remote computer is "Administrateur", of course ;)

Is it a bug ?

Uploading .lnk files as ressources ?

Nyphel — Tue, 12 Jun 2007 10:51:27 GMT

Hi,

It appears that if I upload a .lnk file (a win32 link to an application), the .lnk file isn't uploaded. Instead, VNC Manager uploads the application file (.exe) targetted by the .lnk file.

Is it possible to upload the .lnk file instead of the application file ?

Thanks for your advices :)

File and Print Sharing

Wilbur-Ellis Tech — Thu, 24 May 2007 08:55:41 GMT

When I was playing around with the Evaluation version of the Mananger, it would not let me deploy any version of VNC with file and print sharing turned off. Does anyone know a way around it?